Frequently asked questions.

Getting Started

  • We work on everything from corporate gifting programs to team apparel to custom product development. Our sweet spot is projects where we can bring creativity and thoughtful design to the table. While we can certainly handle straightforward logo applications, we love diving deeper to create something truly special.

  • While larger quantities give us more options to work with, we don't have strict minimum orders. Instead, we look at each project holistically - what are you trying to achieve, what's your timeline, and what's your budget? Let's talk about your needs and we'll find a solution that works.

    • Screen printing: 24 pieces for 1-3 color designs, 48 pieces for 4-8 color designs

    • Embroidery: 12 pieces per design per item

    • Heat transfer: Perfect for smaller quantities - ask us about your specific needs

    • Promotional products: Varies by item

  • Rather than limiting ourselves to a fixed catalog (and drowning you with 100 links), we source products based on your specific needs and goals. This allows us to stay current with new options and ensure we're recommending the best solutions for each project. We're happy to share examples and ideas once we understand what you're looking for.

  • While we generally recommend using our carefully sourced products to ensure quality and consistency, we can consider decorating client-supplied items under certain conditions. We'd need to evaluate the items first, as factors like fabric coatings and material composition can affect decoration quality. For best results, items should be new and unwashed. We're happy to look at your items and advise on decoration possibilities. Keep in mind that we carry an extensive selection of products from major manufacturers and boutique brands, so you'll likely find exactly what you need through us.

Design & Production

  • Absolutely! We have an in-house design team that can work with your existing brand assets. We'll make sure everything meets your guidelines while looking its absolute best. One important note: we'll need vector files for best results - if you only have JPGs or PNGs, we can help recreate your logo in the proper format.

  • It varies by project, but we're honest about timelines and always aim to deliver early. For standard orders, we typically need 2-3 weeks from approval. Complex or custom projects may require more time. Rush orders are possible in some cases, but we prefer having enough time to get the details just right.

  • For most projects, we can provide either physical samples of blank products or detailed mock-ups showing how the final product will look. For custom items or complex designs, we may recommend doing a small production run for approval before moving forward with the full order.

Working Together

  • We're designers and problem-solvers first. Instead of just taking orders, we dig deep to understand your goals and often suggest solutions you might not have considered. We're also sticklers for quality and detail - from color matching to packaging to on-time delivery.

  • We aim to make things as easy as possible while still ensuring you get exactly what you want. Some clients prefer to be very hands-on, while others trust us to manage the details. We adapt to your preferred way of working while always keeping you informed of progress.

Pricing & Payment

  • Pricing depends on multiple factors: quantity, product type, decoration method, complexity of design, and timeline. We're transparent about costs and always work to find solutions within your budget while maintaining quality.

  • Yes! We offer tiered pricing that typically breaks at 36, 72, and 144 pieces for screen printing. Each service has its own volume discount structure - we'll provide detailed pricing options in your quote.

  • For new clients and custom orders, we typically require prepayment or 50% deposit to begin work. Established clients may qualify for different terms. We'll discuss payment terms upfront so there are no surprises.

Shipping & Delivery

  • Yes! We ship anywhere in the United States and can provide international shipping quotes upon request.

  • Absolutely! If you're in the Columbia, MO area, you're welcome to pick up your order at our location. We love meeting our clients in person!

  • Yes, when possible. Rush fees may apply depending on the timeline and complexity of the project. We'll always be upfront about what's possible and any additional costs involved.

Getting Support

  • Your satisfaction is our priority. If something isn't right, we'll make it right. Period. We inspect everything before it ships, but if you have any concerns once you receive your order, let us know immediately and we'll work to resolve the issue.

  • You'll have a dedicated account manager as your main point of contact, backed by our full team of designers and production specialists. We believe in building lasting relationships, so you'll work with the same people project after project.

  • Yes! We can handle individual shipments, event delivery, or ongoing fulfillment needs. We'll work with you to develop a distribution plan that makes sense for your project.

Still have questions? We'd love to chat.

Pro Tip: The earlier you bring us into your project planning, the more we can help. We love being thought partners and often spot opportunities or potential issues that might be missed later in the process.